Training Big for a Small Business
Maximize your business performance by becoming your own training department
About This Book
Training Big for Small Businesses
Maximize your business performance by becoming your own training department. Effectively teach new skills, transfer knowledge and change problematic behaviors to create well-trained staff with a winning attitude.
Part One of this book is dedicated to helping small business leaders understand their employees, because how any one individual learns is a large portion of what we all need to master in our roles as trainers. Having said that, anyone who teaches or trains others – no matter what the field – will find the book helpful because the concepts covered are both relevant and easily transferable. By the time you reach the end, you will know how to effectively communicate with your employees and help them through the entire learning process until they develop skill mastery.
How we train and develop our employees and the types of professional relationships we build with those who enter our sphere of influence are critical to our ability to impact and educate others. This has a direct effect on the operation and success of our businesses. Ultimately, knowing how to accurately assess our employees’ skills and knowledge – without intimidation – while creating a safe and trusting learning environment will empower us to help them reach an elevated level of competence.
In Part Two of the book, we will look at the role of mentor and coach and how these roles are defined, as well as focus on the skills needed to be an engaging, effective coach and trainer. I have also laid out the actual On Task Skill Coaching™ process I recommend for conducting on-the-job training. This, supported by your new teaching knowledge, covered in Chapter Two, will ensure you will soon be well on your way to shaping and changing the lives of those you work with.
- Training What and When
- Learning Defined
- To Teach or To Train?
- The Model
- Understanding Our Employees
- Learning and Behavior - The Power of Reinforcement
- Communicating with Powerful Words
- Building Productive Relationships
- Appreciative Inquiry
- To Influence We Must First Understand
- The Human Component
- The Adult Learner
- Fundamental Principles for Teaching Adults
- Assessing Current Skills, Knowledge and Talent
- Helping Employees Develop Mastery and Competency
- From Novice to Master
- Practice Always Needs Supervision
- Step 1: Open the Session
- Step 2: Show the Finished Skill
- Step 3: The One-Way Demo
- Step 4: The Two-Way Demo
- Step 5: Trainee Performs the Task
- Step 6: Supervised Practice
- Step 7: Wrap Up the Session
- Step 8: Assign Homework
- Implementation
Your Instructor
As the founder and President of The Pet Professional Guild, DogNostics Education and The DogSmith, Niki has substantial leadership experience in the pet industry. Niki has published numerous articles on dog training and dog behavior and her pet dog training businesses have been featured in many publications including The New York Times. Niki’s professional credentials include; AABP-Professional Dog Trainer, AABP-Professional Dog Behavior Consultant, PCBC-A and PCT-A through the Pet Professional Accrediting Board and she has earned diplomas in Animal Behavior Technology and Canine Behavior Science & Technology through the Companion Animal Science Institute. Along with Niki’s business degree and MBA from Oxford Brookes University she is also a certified Six Sigma Black Belt, a HCITB TS1, TS2 & TS3 certified people trainer and a certified Facilitator and Project Manager.